Shipping policy
Shipping Policy
Domestic Shipping
1. Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer standard and expedited shipping options. Delivery estimates will be provided at checkout based on your selected shipping method.
2. Processing Time:
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
3. Shipping Carriers:
- We use a variety of shipping carriers, including USPS, UPS, FedEx, and DHL. The choice of carrier may depend on the size and weight of the package and the delivery destination.
International Shipping
1. Availability:
- We offer international shipping to select countries. Please check our website or contact customer service to confirm if we ship to your location.
2. Shipping Rates & Delivery Estimates:
- International shipping rates are calculated at checkout based on the destination and the weight of the package.
- Delivery times vary depending on the destination. Typical delivery times range from 7-21 business days.
3. Customs, Duties, and Taxes:
- Unicorn Power System is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
1. Tracking Information:
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- You can track your order on our website using the provided tracking number.
Shipping Address
1. Accuracy:
- Please ensure that all shipping address information is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Lost Packages
1. Damaged Packages:
- If your package arrives damaged, please contact us immediately at info@unicornpowersystem.com with your order number and photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
2. Lost Packages:
- If your package is lost in transit, please contact us at info@unicornpowersystem.com. We will file a claim with the shipping carrier and keep you updated on the status of your package.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: info@jordanjuliainnovations.org
- Phone: 415-792-8788
Thank you for choosing Unicorn Power System. We appreciate your business and are committed to providing you with the best possible service.