Refund policy

Return and Refund Policy

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.

  1. Eligibility:

    • Items must be in new and unused condition.
    • Items must be returned in the original packaging.
    • Proof of purchase is required for all returns.

  2. Non-Returnable Items:

    • Custom or special-order items.
    • Items that have been installed or used.
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Process for Returns

  1. Request a Return:

    • Contact our customer service team at info@jordanjuliainnovations.org to request a return authorization.
    • Provide your order number, details of the product you wish to return, and the reason for the return.

  2. Shipping:

    • Once your return is authorized, we will provide you with instructions on how to return your items.
    • You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  3. Inspection and Refund:

    • Upon receipt of your return, we will inspect the item and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

If you need to exchange an item for a different one, please contact us at info@unicornpowersystem.com. We will guide you through the process and ensure you receive the correct item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@unicornpowersystem.com. We will arrange for a replacement or refund as quickly as possible.

  1. Report Damage or Defect:

    • Contact us within 7 days of receiving the item.
    • Provide your order number, details of the damage or defect, and photos if possible.

  2. Resolution:

    • We will review your claim and offer a resolution, such as a replacement, repair, or refund.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

  1. Follow-Up:

Contact Information

For any questions or concerns about our return and refund policy, please contact us at:

We are committed to ensuring your satisfaction and are here to assist you with any issues or concerns you may have regarding your purchase.